Privacy Policy

This Privacy Policy describes how Dion's Pizza ("Dion's," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at dionspizza.world, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Dion's Pizza operates the website dionspizza.world and provides food ordering, delivery, and related services to customers across the United States. For all privacy-related inquiries, you may contact us using the information below:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through the following channels:

• Our website located at dionspizza.world and any associated subdomains
• Mobile applications or platforms we may operate
• Online and telephone food ordering systems
• Email communications, newsletters, and promotional campaigns
• Loyalty or rewards programs we offer
• In-store interactions where digital data collection is involved
• Social media platforms where we have a presence
• Any other service or platform that links to or references this Privacy Policy

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third parties you interact with.

3. Information We Collect

We collect various types of information in connection with your use of our services. This information falls into the following categories:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or otherwise interact with us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Username and password (for registered accounts)
• Date of birth (where required for age verification or loyalty programs)
• Profile photo or avatar (if voluntarily provided)

3.2 Payment and Financial Information

When you make a purchase, we collect payment information necessary to process your transaction. This may include:

• Credit card or debit card details (card type, last four digits, expiration date)
• Billing address associated with your payment method
• Digital wallet identifiers (e.g., Apple Pay, Google Pay)
• Transaction history and order records

Please note: Full payment card numbers are never stored on our servers. All payment transactions are processed through encrypted, PCI-DSS-compliant third-party payment processors.

3.3 Order and Transaction Information

We collect data related to your food orders and transactions, including:

• Items ordered, customizations, and preferences
• Order history and frequency
• Delivery instructions and special requests
• Order status and fulfillment records
• Refund and complaint history

3.4 Device and Technical Information

When you access our website or app, we automatically collect certain technical information from your device, including:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Referring URL (the page you visited before arriving at our site)
• Pages viewed, links clicked, and time spent on each page
• Unique device identifiers and advertising IDs

3.5 Location Data

With your permission, we may collect precise geolocation data from your device to facilitate delivery services, identify nearby restaurant locations, and enhance your ordering experience. You may disable location services through your device settings at any time. We may also derive approximate location from your IP address regardless of device-level location permissions.

3.6 Communications Data

If you contact us by email, phone, chat, or through our contact forms, we may collect and retain records of those communications, including:

• The content of messages or inquiries
• Your contact details as provided in the communication
• Records of support tickets, complaints, and resolutions
• Call recordings (where permitted by law and disclosed at the time of the call)

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior on our website. For full details, see Section 8: Cookie Usage below.

3.8 User-Generated Content

If you submit reviews, ratings, photos, comments, or other content on our website or social media channels, we collect and may display that content publicly in association with your username or first name.

3.9 Marketing and Preference Data

We track your responses to marketing campaigns, including email open rates, click-through rates, and purchase behavior following promotional communications, as well as your stated preferences and opt-in/opt-out status.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Communicating order confirmations, status updates, and delivery notifications
• Managing your account and providing customer support
• Processing payments and issuing refunds where applicable
• Verifying your identity and preventing fraudulent transactions

4.2 Personalization and User Experience

• Remembering your preferences, saved addresses, and favorite orders
• Recommending menu items based on your past order history
• Customizing content displayed to you on our website
• Managing loyalty rewards, points, and special offers personalized to you

4.3 Marketing and Promotional Communications

• Sending you newsletters, special offers, coupons, and promotional emails (with your consent)
• Notifying you about new menu items, seasonal promotions, and events
• Delivering targeted advertisements on our website and third-party platforms
• Conducting contests, sweepstakes, or loyalty program activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.4 Analytics and Business Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our platform
• Evaluating the performance of our marketing campaigns
• Conducting internal research and business intelligence activities
• Testing new features and functionality before wider rollout
• Monitoring and improving the quality and speed of our services

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Protecting the rights, property, and safety of Dion's Pizza, our customers, and the public

4.6 Operational Communications

• Sending transactional messages such as order receipts, account updates, and security alerts
• Notifying you of changes to our menus, policies, or terms
• Responding to your inquiries and providing customer support

5. Legal Basis for Processing (Where Applicable)

Depending on how you interact with us and your state of residence, we process your personal information on one or more of the following legal grounds:

• Contractual Necessity: Processing required to fulfill your order or provide services you have requested
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, business analytics, and improving our services
• Consent: Processing based on your explicit opt-in, such as marketing communications or certain cookie uses
• Legal Obligation: Processing required by applicable law, regulation, or court order

6. Sharing of Your Personal Information

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We share personal information with third-party vendors and service providers who assist us in operating our business, including:

All service providers are required to handle your data securely and only for the purposes for which it was shared. They are bound by contractual data protection obligations.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Complying with a court order, subpoena, search warrant, or other lawful governmental request
• Cooperating with law enforcement agencies in connection with criminal investigations
• Responding to regulatory inquiries from the Federal Trade Commission (FTC) or other government bodies
• Enforcing our legal rights or defending against legal claims

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties in any other circumstance where you have given us your explicit consent to do so.

6.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and other business purposes.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols
• PCI-DSS Compliance: Payment processing systems comply with Payment Card Industry Data Security Standards
• Database Encryption: Sensitive data stored in our databases is encrypted at rest
• Access Controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and security monitoring tools
• Two-Factor Authentication: Available for account login to enhance account security

7.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Documented data handling procedures and internal policies
• Vendor due diligence and contractual data protection requirements for service providers
• Periodic security audits and vulnerability assessments

7.3 Incident Response

In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including relevant state data breach notification statutes. We will take prompt action to investigate, contain, and remediate any security incidents.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management, shopping cart functionality, and security features
• Functional Cookies: Enable enhanced features such as remembering your preferences, saved addresses, and login status
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, heatmaps)
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track campaign performance across platforms

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being placed. Please note that disabling certain cookies may impair the functionality of our website and your ability to place orders.

For detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website at dionspizza.world.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

10. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable law.

10.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom it was shared
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you
• Right to Opt-Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes necessary to provide requested services
• Right to Non-Discrimination: The right not to be discriminated against for exercising any of your CCPA/CPRA rights
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format

10.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer the following rights to all users:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time
• Account Closure: Request closure of your account and associated deletion of your profile data

10.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

We will acknowledge your request within 10 business days and respond substantively within 45 days as required by applicable law. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is manifestly unfounded, excessive, or repetitive.

10.4 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. To use an authorized agent, you must provide written authorization. We may require verification of both the agent's identity and your own identity to process the request.

11. Children's Privacy

Dion's Pizza does not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our website and online ordering platform are not directed at children, and we do not knowingly market our services to minors.

If you are under 18 years of age, you are not permitted to create an account, place orders, or provide personal information on our website without the involvement and supervision of a parent or legal guardian.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

12. International Data Transfers

Dion's Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. Our servers and service providers may be located in various states within the U.S.

If you are accessing our services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your home country. By using our services from outside the United States, you acknowledge and consent to the transfer of your information to the U.S.

Where required by law, we implement appropriate safeguards for international data transfers, including contractual protections with third-party service providers that operate internationally.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery aggregator apps, and other external services. These third-party sites operate independently and have their own privacy policies, which we encourage you to review.

We are not responsible for the privacy practices, content, or security of any third-party websites or services linked to or from our website. The inclusion of a link does not constitute an endorsement by Dion's Pizza.

Third-party services we commonly integrate with may include:

• Social media platforms (Facebook, Instagram, TikTok, X/Twitter)
• Third-party delivery apps (where applicable)
• Review platforms (Google Reviews, Yelp)
• Online advertising networks (Google Ads, Meta Ads)
• Payment processors (Stripe, Square, PayPal, or similar)

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. However, you can manage your tracking preferences through our cookie consent tool and your browser settings as described in Section 8.

We will continue to monitor developments regarding DNT standards and update our practices accordingly as industry consensus emerges.

15. California Shine the Light Law

California Civil Code Section 1798.83 (also known as the "Shine the Light" law) permits California residents to request and obtain from us, once per calendar year, information about personal information shared with third parties for their direct marketing purposes.

If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond to your request within 30 days.

16. Federal Trade Commission (FTC) Compliance

We operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Our commitment to transparency, accuracy in our privacy disclosures, and honoring the commitments made in this Privacy Policy reflects our dedication to lawful and ethical data practices as guided by FTC standards and guidelines.

We do not engage in deceptive data collection practices, make false representations about data security, or use personal information in ways materially inconsistent with what we have represented to users at the time of collection.

17. How to File a Complaint

If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with relevant regulatory authorities.

17.1 Contact Us First

We encourage you to contact us first so we have the opportunity to address your concern directly:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

17.2 Regulatory Complaint Options

If you remain unsatisfied after contacting us, you may escalate your complaint to the following authorities:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices. You can file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): California residents may file CCPA-related complaints with the California Attorney General's Office at oag.ca.gov or by calling 1-800-952-5225.
• California Privacy Protection Agency (CPPA): California residents may also direct CPRA-related concerns to the CPPA at cppa.ca.gov.
• State Attorney General: Residents of other states may contact their respective State Attorney General's office regarding privacy concerns and data breach notifications.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at dionspizza.world
• Notify you via email (if we have your email address) for significant changes
• Display a prominent notice on our website homepage for a reasonable period

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are dedicated to resolving all privacy concerns promptly and transparently. Our privacy team is committed to reviewing your requests, answering your questions, and ensuring that your personal data is handled with the highest standards of care and compliance.